1. Agreement

By booking a service with RJ's Automotive Detailing ("RJ's," "we," "us"), you agree to these terms. They apply to every booking, whether made online at rjsautodetail.com, by phone, by text, or in person.

2. Services and Pricing

1. Package prices (RJ's Essential, RJ's Signature, RJ's Tailored) and build-your-own detail prices are set in advance and listed on our website.
2. Prices assume a vehicle in normal everyday condition. Excessive pet hair, sand, mud, heavy stains, mold, biohazards (bodily fluids, vomit), or extreme clutter require extra time and may be charged an additional fee.
3. Paint correction is an add-on priced from $300 to $400, depending on the condition of your paint. We will inspect the paint and confirm the final price with you before starting. Paint correction removes light swirl marks, haze, and fine scratches; scratches that go through the clear coat, rock chips, and peeling or failing paint cannot be corrected.
4. If we find a condition that requires an extra charge, we will contact you before doing the extra work. You may approve the charge or have us complete the original service only.
5. We do not provide the following services:
   1. Wheel or rim restoration
   2. Repair or restoration of damaged plastics, trim, paint, leather, or upholstery (paint correction, described above, is polishing only, not paint repair)
   3. Undercarriage protection or undercarriage flushes
6. Results depend on the vehicle's condition. Some stains, odors, and wear may not be fully removable.

3. Booking and Deposits

1. A $50 deposit is required to secure your booking. It is refundable only as described in Section 4. Your appointment is not confirmed until the deposit is paid.
2. Deposit deadline: The deposit is due within 24 hours of booking, by card or by arranging a cash deposit with us. If it is not received in time, your booking will be cancelled and the day released to other customers. For drop-offs less than 48 hours away, the deposit is due right away.
3. The deposit is applied toward your final total.
4. We take one vehicle per day. Your booking reserves that day for your vehicle only.
5. Vehicles are dropped off at 703 Sun Valley Drive, Farmington, MO, at the drop-off time you select (9 AM to 6 PM). Every detail takes a minimum of 5 hours. If your drop-off time means the detail cannot be finished by 6 PM (any drop-off after 1 PM), your vehicle will be completed the next day.

4. Cancellations, Rescheduling, and No-Shows

1. 24+ hours' notice: Cancel or reschedule at no cost. Your deposit carries over to the new date, or is refunded if you cancel.
2. Less than 24 hours' notice: The $50 deposit is forfeited.
3. No-show: If your vehicle is not dropped off and we have not heard from you, the deposit is forfeited. Future bookings may require full payment upfront.
4. Late drop-off: Dropping off after your scheduled time is fine, but it pushes back your completion time. Since every detail takes a minimum of 5 hours, a late drop-off may not be finished until the next day. Your deposit and booking stay in place.
5. Our cancellations: If we need to cancel or reschedule (illness, emergency, equipment failure, weather), your deposit is fully refunded or moved to a new date of your choice.

5. Payment and Discounts

1. Customers who pay the full amount upfront at booking receive a free add-on of our choice (such as tire shine or an air freshener).
2. Veterans: 10% off.
3. Teachers and college professors: $25 off.
4. Veteran and teacher discounts can be combined and apply to all services, including promotions.
5. Proof of eligibility may be requested for discounts.

6. Vehicle Condition and Belongings

1. We inspect and photograph your vehicle at drop-off to record its condition.
2. We are not responsible for pre-existing damage, including scratches, chips, dents, cracked or loose trim, worn or torn upholstery, failing paint or clear coat, and aftermarket parts.
3. We are not responsible for mechanical or electrical problems unrelated to our work.
4. Personal items: The customer must remove all personal items from the vehicle before drop-off. RJ's Automotive Detailing is not responsible for any personal items left in the vehicle. All items left in the vehicle will be either discarded or bagged and returned, at our discretion.
5. Prohibited items: The following must be removed from the vehicle before service can begin. If any are found, work will stop until they are removed.
   1. Alcohol, marijuana, and cannabis products.
   2. Firearms, ammunition, knives, and any other item designed or used as a weapon, whether for defensive or offensive purposes.
   3. Illegal drugs and controlled substances. If found, these will be reported to local law enforcement. RJ's Automotive Detailing assumes no responsibility or liability for any such items.

7. Pickup and Satisfaction

1. We will notify you when your vehicle is ready. Please pick it up the day it is completed unless we agree otherwise.
2. Inspect your vehicle at pickup. If something isn't right, tell us within 24 hours with photos.
3. We will fix valid concerns at no charge by redoing the affected area. We do not offer cash refunds for completed work.
4. Issues reported after 24 hours, or caused after pickup (rain, dirt, use), are not covered.

8. Liability, Changes, and Contact

1. If we damage your vehicle during service, report it within 24 hours of pickup. We will work with you on a fair repair or resolution. Our liability is limited to the cost of the service performed, except where Missouri law requires otherwise.
2. We may update these terms at any time. The version posted when you book applies to your booking.
3. These terms are governed by the laws of the State of Missouri.

Contact: RJ's Automotive Detailing · 703 Sun Valley Drive, Farmington, MO · (573) 330-3708 · rjsautodetailing@outlook.com · rjsautodetail.com

9. Biohazard Policy

1. Disclosure: Tell us before your appointment if the vehicle has biohazards, including vomit, urine, feces, blood, or other bodily fluids or mold. Biohazard cleanup is not covered by any package price.
2. Fee: If we find one on-site, we may clean it for an added fee starting at $25. The final price depends on severity and is quoted before we start.
3. Right to decline: We may decline or stop work on any vehicle we consider unsafe to clean. If we decline, the $50 deposit is refunded.
4. Cleanup limits: Biohazard cleanup is surface-level cleaning and odor treatment. We can't guarantee full odor or stain removal, especially from foam, padding, or fabric that fluids have soaked into.